Artchoum uses the best delivery service available to ensure that your order reaches you in time.
Learn more about the delivery: deadlines, forms, costs and carriers.

Delivery time


We keep you informed
Once you have placed an order, you receive an order confirmation email containing the details of your order.
This email informs you of possible delays due to the unavailability of some products.
When your items are prepared for shipment and sent, you will receive a shipment notification email providing you tracking information.
You can visit your online account, 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

Shipping and delivery estimates
Items that are in your order are shipped when they become all available.
Once your items are available, your order will be shipped within 3 days.
This timeframe is an estimate of the required time for all items to be ready for shipment.
The estimated delivery time depends on the shipping method you choose during checkout.
All estimates are based on business days.

Holiday
Holiday closing are always shown on the homepage of the site.
During these periods all orders continue to be recorded and confirmed, but deliveries will resume as of the date indicated.

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Shipping Methods
and Costs


Shipping methods
The Artchoum Online Store offers a variety of shipping methods to meet your needs.
  • Mondial Relay Shipping : Delivers within 24 to 72 hours, business days, after shipping.
  • Lettre-Max or Mini-Max Shipping : Delivers most of the time the day after shipping.
  • Colissimo Shipping : Delivers within two business days after shipping.
  • Issoire Relay Shop : One hour after shipping notification.
  • International Shipping : Delivers within 4-8 business days after shipping.
    (For this service, we are currently using Chronopost and its affiliated carriers)

Shipping costs
Shipping costs are calculated and displayed before you complete your order.
The calculation is based on the actual weight of items and packaging required.
You can also see the shipping costs on the order confirmation e-mail and online under your account information.
If you order multiple items, you will get them in one single shipment, which may involve several packages depending on the volume of your order.
You will receive a notification email for each shipment, containing the name of the carrier and tracking information, if available.

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Mondial Relay


With more than 6,000 Relay Points into 4 countries and over 22,000 in Europe in partnership with Hermes Logistik, Mondial Relay will guarantee you to receive your package in a safe place with freedom to pick it up at the location of your choice and at a time that better suits you.

When shipping, we send you the Mondial Relay tracking number.
You can track the delivery of your parcel on the Mondial Relay website.
When your package is available to you at the Relay Point, you are notified by email, SMS or voice message.

How to find a Relay Point
When ordering, select MONDIAL RELAY as the delivery method. We offer, by default a choice of MONDIAL RELAY shops near the zip code you specified.
You can also select another relay point indicating the zip code of your choice as the delivery address. You can then select in the list of relay Relay Points available for this zip code.
Finally, the MONDIAL RELAY website allows you to find a relay point near you.

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Relay shop Issoire


No fees are charged for this delivery method.
This is the simplest and fastest delivery if you live around Issoire (63500 France)

Your order is available to you with signature at the relay shop Issoire

La Vie Claire Vitamine
37 place de la République
63500 ISSOIRE

From Tuesday au Saturday
9h-12h, 14h-19h

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Artchoum Workshop


No fees are charged for this delivery method.
Attention. The shop is not open daily.
Be sure to check the opening hours or find out about upcoming workshops by contacting us.

Your order is available to you with signature at our store during the workshops hours.

Artchoum
37 rue du pont
63500 ISSOIRE


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Signature upon receipt


For some shipping methods, our carriers are required to obtain a signature upon receipt.
If you plan not to be present to sign the receipt, you can send the item to an address where someone you trust can receive it for you.
Once your order has been prepared for shipment, we are no longer able to change the shipping address.

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Various issues



Colissimo not received
For Colissimo, the deadline announced by the French Postal service is 2 to 3 business days, but this is not guaranteed.
The colissimo may be located throughout its delivery on the Coliposte website.

Chronopost not received
In case of Chronopost shipment, the parcel may be located on the Chronopost website.
Chronopost will be liable for any loss or material damage caused to a parcel while it is being transported and liable in the case of non-delivery, except in the event of fault on the part of the sender or the addressee or a case of force majeure. If Chronopost's liability has been established, its liability will be for the original value of the items, or the cost of their repair, subject to a limit of 250 euros per parcel. However, the limit of liability for the Chrono Classic services, is fixed up to 23 euros per kilogram with a maximum of 690 euros per parcel.

Possible reasons for non-receipt of your order
  • Postal services have not been able to identify the recipient, as the delivery address is incorrect or incomplete.
    For example: no matching name on the mailbox, lack of building identification, incorrect zip code...
  • The package cannot not fit into your mailbox: this may be the case when ordering pages or albums.
We invite you to
  • Check that the address listed in the order is correct (on your invoice or shipment confirmation email).
  • Check with your family, neighbors and concierge if they have received the package for you.
  • Contact your post office to see if your package is not there.

How long will the Mondial Relay shop keeps my package available
The commitment of the MONDIAL RELAY network is to inform you of the availability of your package at Relay Point, as soon as your order is delivered to the relay. The item is then available during 14 days from the date of delivery. After that delay, the relay will ship your package back to Artchoum.

What are opening hours of Relay Points
Relay Points are shops (laundry, newsstands, flower ,...) generally open Tuesday to Saturday from 8h to 19h. The opening hours are displayed when ordering.
When viewing the Relay list, click on one of them to display a popup window with detailled information (location, opening hours, map and front store photo)

What will happen in case of lost item ?
If the shipping address was incorrect or incomplete and the package is returned to us, we will notify you by e-mail.
Your order is then shipped back to the address of your choice.
If you have not received your order within 15 days after the date of shipment, please contact our customer service via e-mail.
This daly allows us to sumit a search claim to the postal services and avoid a possible return of your package.
If it is found that the package was lost by the postal services, in accordance with the terms and conditions, we will proceed at a new shipment, at our own expenses.

Damaged items
We ask you to refuse a damaged package, with visible traces of opening or damage.
It is mandatory to refuse it.
If a damaged package was left in your mailbox, the parcel will be considered "accepted as is".
We ask you to report on the shipping document the reason for package rejection.
If you do accept the package, however, we ask you to report on the shipping documents a reservation clause for damage suffered. You also need to confirm these reservations to the carrier by registered letter with proof of receipt within 3 days after delivery.
If no reservation has been issued, we will not be able to take into account any damages or disappearance, or to proceed with a compensation.

Wrong items
If you received the wrong product, please tell us immediately.
You will be asked to return the incorrect items and we will ship you the requested items.
You will be fully compensated for the shipping back expenses.
Are considered incorrect items for which the reference supplied by us does not match the one on your order.

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